“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
— Douglas Noel Adams
Building An Organization On Etiquette
Perhaps nowhere in life is etiquette more important than when building and maintaining an organiz...
Communication In The Workplace
Verbal and/or written communication is often the first, and most important, impression of the bus...
Dealing With The Angry Customer
Learn how to interact with angry customers while still maintaining their business and loyalty.
Skills follow-up to “Dealing with the Angry Customer.”
Maintaining Customer Relations
Optimize customer service and increase the bottom line by understanding buyer behavior.
Customers are more demanding than ever. The only thing more difficult than delivering excellent c...
Responding Productively To Internal & External Customer Motivations
Develop insight into human behavior and motivation in order to productively utilize customer moti...
Understanding Customer Perceptions
Learn how to manage an angry customer in the workplace or over the phone.
Utilizing Interpersonal Skills
Increasing the bottom line through exceptional customer service is a short- term goal with long-t...