Building An Organization On Etiquette

Perhaps nowhere in life is etiquette more important than when building and maintaining an organiz...

Communication In The Workplace

Verbal and/or written communication is often the first, and most important, impression of the bus...

Dealing With The Angry Customer

Learn how to interact with angry customers while still maintaining their business and loyalty.

Handling Difficult Situations

Skills follow-up to “Dealing with the Angry Customer.”

Maintaining Customer Relations

Optimize customer service and increase the bottom line by understanding buyer behavior.

Meeting & Greeting Customers

Customers are more demanding than ever. The only thing more difficult than delivering excellent c...

Responding Productively To Internal & External Customer Motivations

Develop insight into human behavior and motivation in order to productively utilize customer moti...

Understanding Customer Perceptions

Learn how to manage an angry customer in the workplace or over the phone.

Utilizing Interpersonal Skills

Increasing the bottom line through exceptional customer service is a short- term goal with long-t...