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Turning Customer Anger into Loyalty.

\n

Training will:

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  • Focus on techniques designed to understand customer perceptions, defuse hostile situations and turn anger into loyalty
  • \n
  • Develop participant skill and confidence through a series of customized role plays designed to help them communicate with and manage the angry customer
  • \n
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Training Solutions / Customer Service / Understanding Customer Perceptions

Understanding Customer Perceptions

Category:  Customer Service
Length of Course:  Varies
Minimum Attendees:  None
Maximum Attendees:  None
Courses photo

Turning Customer Anger into Loyalty.

Training will:

  • Focus on techniques designed to understand customer perceptions, defuse hostile situations and turn anger into loyalty
  • Develop participant skill and confidence through a series of customized role plays designed to help them communicate with and manage the angry customer

All training can be customized to fit client’s needs and delivered according to client’s work schedule.

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