Responding Productively To Internal & External Customer Motivations

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Develop insight into human behavior and motivation in order to productively utilize customer motivations.
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Training will:
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Teach team members to ask the “right” questions and interpret answers to better serve each customer’s unique needs
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Ensure each team member is better prepared to communicate and serve internal/external customers in ways specific to each
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Knowledge and skill are both increased through a series of customized case studies
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