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Verbal and/or written communication is often the first, and most important, impression of the business that a customer receives.

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  • Emphasize the importance of being pleasant, remaining unscripted and being brief
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  • Utilize a conflict resolution model to ensure difficult conversations are managed professionally
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  • Fine tune and ensure email communications are appropriate
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  • Knowledge and skills are increased through a series of customized role plays and interactive participation
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Training Solutions / Customer Service / Communication In The Workplace

Communication In The Workplace

Category:  Customer Service
Length of Course:  Varies
Minimum Attendees:  None
Maximum Attendees:  None
Courses photo

Verbal and/or written communication is often the first, and most important, impression of the business that a customer receives.

Training will:

  • Develop skills to keep greetings simple and sincere
  • Emphasize the importance of being pleasant, remaining unscripted and being brief
  • Utilize a conflict resolution model to ensure difficult conversations are managed professionally
  • Fine tune and ensure email communications are appropriate
  • Knowledge and skills are increased through a series of customized role plays and interactive participation

All training can be customized to fit client’s needs and delivered according to client’s work schedule.

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