TLI measures courses, services, and grants for effectiveness in our never-ending quest for improvement. We also offer to work with your people who are responsible for measurement,
help you develop measurement capabilities within your company if none are yet developed, or do it for you.
We’re in training and services because we want to help people change their behavior in order to achieve the desired business results—culture, engagement, customer experience, metrics, etc. Both we and they want to know whether that is being done and how well.
Level 0 – Participant/Function/Location
Levels 1 – 4 (Kirkpatrick)
Level 1 - Course/Facilitator Effectiveness
Level 2 - Amount of Learning – Knowledge After vs. Before Training
Level 3 - On-the-Job Application of New Knowledge/Skills
Level 4 – Business Impact of On-the-Job Application
Level 5 (Phillips) – Return-On-Investment (ROI) - Impact vs. Training Costs